Call Center Manager,

2 - 6 Years
Mumbai

Job Description

JOB DESCRIPTION

If you are the right candidate Call US : 7506716625 / 022-42638400

Develop objectives for the call centers day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management

Salary: INR 6,00,000 - 10,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

China Gate Restaurants Private Limited

CG Group
View Contact Details+

Recruiter Name:Mr. Dominic

Contact Company:China Gate Restaurants Private Limited

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